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83% of Vietnamese use food delivery services, up from 62% a year ago, which is a high increase.
77% of the food delivery users use online food delivery app
The top three food delivery apps are Grab, Now/ShopeeFood, and Baemin. While Grab is the most popular, Baemin gains teh market share rapidly with high satisfaction score.
The users are satisfied with "ease of ordering," "attitude of delivery staff," and "speed of delivery". They wish that the cos shipping cost could be lower.
Number of respondents: 660
From 18 - 40 year old, living in Hanoi, HCMC, Da Nang
Conducted on Dec, 2021
Asia Plus Inc.
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