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Among enterprises, DX penetration is high for sales-related works and attendance management. However, mix method (combination of DX and manual ways) is mostly used for sales-related works; DX’s lacking of features or inconvenience may be the cause.
Among retails, DX penetration is more than 50% for information sharing, inventory management, and store display checking and reporting. However, store staffs mostly embrace manual method for cleanliness/ facility related works.
Flexible attendance and remote work policies are available at most of the corporations. However, 30% of the them do not allow employees to work outside the office.
Zalo is an alternative for DX thanks to its high usage as a communication tool among all staffs.
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